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Properly
packing your laptop is extremely important. As a
general guideline, use a box with at least a 2" air gap
between the laptop and the box on the top, bottom and sides
of your laptop. Fill this air gap with packing
popcorn, bubble wrap, or similar protective material. It is
advisable to bubble wrap your laptop and then use protective
popcorn to fill in the remainder of the air gap. The packing
material should fill the entire air gap. |
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Include your laptop
battery and AC adapter in the box. Sometimes one of these
items can be the cause or have caused the error you may be
experiencing. Also, when including the AC adapter, place the
adapter on the side of the computer (not on top); this will
prevent possible top pressure of the box to crack the
display on the laptop. Also pack a copy of your repair
request in the box so that we can easily identify your
laptop when it is received |
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Adequate carrier insurance should be purchased to protect your equipment
from damage during shipping. Note: Even if you insure an item with a carrier,
if the item was not packed properly, you will not be able to obtain a
claim from the carrier. Please consult with your carrier on adequate packing
standards. |
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The animated illustration is of a well-packed laptop for shipping.
The animated box above is available for purchase from FedEx. If you utilize
FedEx Express service, the box is provided free of charge. |
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There are many shipping alternatives for your laptop. You can call
FedEx or UPS, who will come to your home or business to pick up the laptop
(residential pickups include an extra fee), or you can drop your laptop
off at the Post Office or FedEx or UPS shipping outlet. These outlets
will have proper packing materials if you don't have them. |
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After receiving approval for the repair request,
address and ship the laptop to the following address. Please be sure to
include a copy of your repair request form in the box when you pack your
laptop for shipping. |
