General 

A contract with the Terms and Conditions set out below comes into being when an order is placed with us and when we accept that order (whether by starting work or otherwise). These Terms and Conditions shall override any Terms and Conditions which you may propose, unless agreed in writing by our duly authorized signatory before items are received for performance of the services requested. 

Pricing 

Pricing shall be as shown in our current price list or as otherwise agreed between us and you before work commences.   If the price of the work may exceed that shown in the price list then we will contact you for authority to proceed at the higher price level and your verbal acceptance shall be sufficient to form a contract at the higher price. 

Fixed price repairs are not available for items which have been damaged by previous attempts at repair or have missing parts or have suffered damage in transit.

The prices shown in our current price list exclude replacement of sub-assemblies and major components which will be charged additionally (details available on request).

The cost of packaging, delivery, insurance and VAT is not included in the repair price and will be added to quoted prices.   We will endeavour to aggregate items together for return, thereby minimizing carriage charges.

Items which have not been repaired or which have been repaired under warranty (see clause 4 below) will be returned to you free of all parts and labour charges. 

Non-credit account customers may pay on collection by cash, personal cheques supported by a banker’s card or company cheque up to the value of £100, bankers draft, credit transfer or telegraphic transfer. 

Credit account customers may pay by any of the above methods, including cheques to the full invoiced amount.   Credit payment terms are strictly 30 days net without any set-off from date of invoice unless we agree otherwise in writing. 

You shall notify us of any invoice or delivery note discrepancy within 2 days of receipt to enable corrective action to be taken as soon as practicable. 

If payment is not made within the agreed period then we may retain items subsequently received from you for repair until such time as the account has been settled.   If the account has not been settled within 60 days then we reserve the right without further reference to you to sell any items retained under this paragraph in full or part (as the case may be) payment of all sums owing to us and if any balance remains following any such sale then we will pay this to you. 

Warranty 

If any item which has been repaired or refurbished by us fails within 180 days of dispatch from our premises (or such other period as we may specify in writing prior to undertaking the required work) due to faulty workmanship by us or faulty materials provided by us (but not for any other reason) then we will rectify any such defect at our premises.   At our discretion, we may in the alternative refund to you the sums paid by you to us for the original defective repair work. 

A charge will be made at our standard rates (details available on request) for labour and additional parts subsequently found to be faulty in addition to the parts which we originally repaired during warranty investigations. 

If the item has been tampered with before return to us, subjected to misuse, returned for no apparent reason or returned for any reason outside the terms of the original order then the warranty described above shall be void and we shall be entitled to charge our standard repair prices. 

Any claim under the warranty for damage in transit must be made verbally within 24 hours of receipt of the item by you, followed by a written communication within 48 hours, otherwise any such claims shall be invalid. 

Repair Process 

Items submitted for tests and repairs shall be processed in accordance with our defined repair procedures. 

Cased units such as keyboards, monitors, terminals, printers, etc, will be cleaned as far as is reasonably practicable as part of the repair process. 

Repaired units shall be submitted to a final acceptance test in accordance with our standard procedures before dispatch.   Where possible this shall include testing in accordance with the manufacturers original specifications.   Details of final acceptance tests are available on request. 

Wherever possible we will replace components on a like for like basis.   Where an exact replacement is not practical, because of the cost or lead times, SMR Computer Services reserves the right to use a commercially available alternative. 

Unless we agree otherwise with you in writing before your order is placed, we shall use all reasonable endeavours to comply with the repair cycle time which is 5 (five) working days (time not being of the essence), subject to spares being available.   Repair cycle time is the period from the first working day on which the item is received at our premises until the date of dispatch to you. 

Items received without an order shall be "quarantined" until details of the order are received from you.   Similarly, if you have an outstanding account with us then we may deal with the items in accordance with paragraph 3. 

If an item has to be held waiting parts or for any other reason then you will be notified as soon as reasonably practicable and no liabilities shell fall upon us for the delays.   

If the item you wish to have repaired or refurbished is not covered in our current repair portfolio we will contact you to agree the repair cycle time and price which will apply to that item. 

Return of Non-conforming Items 

Where it is not possible to return an item in the condition which conforms to your order, your instructions will be requested.   Where the un-repaired item is to be returned to you it shall be identified by sealing with "reject" tape and shall carry a label stating the reasons for rejection. Clause 2 will apply to any such items.   Where the item is not to be returned it will be disposed of by us at no cost to you. 

Force Majeure 

We shall have no liability to you for any delays in performance or any non-performance of our obligations as a result of causes beyond our control (which for the avoidance of doubt shall include, but not be limited to, acts of God, strikes, lock-outs, non-availability or the extended lead time of parts, etc). 

Our liability to you shall be limited to the repair price quoted for each item and in no circumstances shall we be liable to you for loss of data or for loss of profit.   No liability or responsibility whatsoever is accepted by us for any third party claims against you in relation to any items on which we have carried out any work. 

Miscellaneous 

These Terms and Conditions constitute a complete statement of all Terms and Conditions which shall apply to services provided by us and replace all previous written or oral terms and conditions.   These Terms and Conditions may be amended by us from time to time by sending amended Terms and Conditions to you which shall apply to all orders placed after you are deemed to have received the amended Terms and Conditions (which for these purposes shall be deemed to be two days after the date that they are posted to you).   No other amendments or variations shall be valid unless signed by our authorized signatory.   Failure by either us or you to exercise any rights under these Terms and Conditions shall not constitute a waiver or forfeiture of such rights. 

Law