Our Repair Centre have experienced engineers and state-of-art test and measurement equipment enabling Component Level Repairs to be undertaken efficiently.   SMR make a significant investment in training to ensure that our engineers are trained on the latest technologies enabling them to produce to the highest standards.

The planning, control and reporting of the business activity is based around our Workshop Management Software specially designed for the purpose.   The software for the system was developed in house which gives us tremendous flexibility in the way we can interact with our clients and provide them with the information they need at all stages in the process.  Customers send the goods with an appropriate Purchase Order, the Workshop Manager software generates a Job Sheet having a unique Job Number for tracking purposes.  Warranty claims are verified via serial numbers or customers Job Numbers.   All subsequent paperwork, e.g. Delivery Note, Sales Invoice, /Credit Note, Reconciliation Reports are referenced by Customers Purchase Order, Job Number or Serial Number of item.

Five days turnaround

24 hour emergency turnaround

Six months normal warranty (One year available for small charge)

No return carriage charges

£10.00 collection charge from within mainland Untied Kingdom

Repairs Flow Process:

SMR's Repairs Flow Process is fully focused on high service quality and our customers' complete satisfaction.
 

1. Purchase Order Received

Customer service rep determines customer specifications and reviews the information of unit(s) in the purchase order for any special instructions.

2. Customer's Unit Received

Unit is received through major carriers or SMR will provide pickup and delivery service.

3. Identification of the Unit

Each Unit received will be identified through comparing the information in the PO and in the received Unit. Customer will be contacted if there is any required information missing, any information mismatched, or any data/information of the Unit to be confirmed.

		A Traveller Job card will be given to each Unit as well as a Job Sticker affixed, that will include Part Number, Serial Number and warranty information.

		The Unit with the traveller that has any special instruction and papers will be forwarded to Repair Technician.

4. Pre-screen and Power-up of the Unit

The Unit is screened for any mechanical problems and then cleaned.

		Technician powers up the Unit per OEM and customer's specifications to determine a failure and generate a list of rework to do, including parts, action to be taken, and unit specific requirements such as upgrades.

5. Repair and Rework

The Unit is repaired to conform with OEM and customer specifications.

		Any update or modification requested by customer is installed in the Unit.

		Each repair history is recorded and signed off on the Unit's traveller Job card.

6. Unit Test

The Unit is tested under various load conditions and line conditions per OEM and customer specifications.

7. Burn-in

The Unit is put through to Burn-In process per customer requirement.

8. Final Test

Final test is done thoroughly per OEM and customer specifications to confirm all the original operating characteristics.

9. Database Log

All the applicable information is entered into SMR's Workshop Manager Database and Tracking System for future use. This will help improve customer service quality and save time in processing service for the same customer in the future.

10. Final Quality Inspection

The Unit goes through quality inspections to assure overall quality per customers requirements such as customer specified parts, other standards, and Shipping and Handling requirements.

		The traveller Job Card with the Unit is signed off.

11. Shipping

Shipping person double checks the following:

		All the information needed for the traveller job sheet and special forms if applicable.
		Any discrepancies among the Unit, the tracking database, and the traveller job sheet.
		All the paper works requested by customer will be prepared to be shipped with the Unit.

		The Unit will be packaged per customer specification, i.e. special packaging, etc.

		The Unit will be shipped via major carriers, collected or delivered.

Our customers' EXCELLENT service experience with SMR is our major goal. Please go to Contact Us page if you have any service quality related suggestion, comments, or special requirements for your needs. SMR is here for our customers' needs with best efforts.