SMR Computer Services, is a BS EN ISO 9002 accredited Fourth Party Repair Company based in Milton Keynes and West London providing Component Level Repair services across the I.T. spectrum.

After successfully operating an I.T repair centre for 8 years, Mohsin Zaidi ventured alone and established SMR Computer Services, in December 1994.   With advanced electronic experience and qualifications in the fields of defence aerospace, computer and professional audio visual, the company continued their bid to provide true component level repairs on Laptop, Desktop and Network environment product. 

The company has grown steadily, relocating to new premises in Crownhill, Milton Keynes and expanding its compliment of engineers and administration staff. 

The variety of SMR’s work load has always been dictated by it’s customers.   It is this that we are most proud of.   As technology has developed and the variety of equipment and OEM’s has increased, customers have looked to us to provide key solutions.   SMR has analysed and developed repair techniques and test procedures to ensure that customers receive a service for unique products that no one else has been able to repair. 

Although this is not always successful and can increase our service levels, we have developed well founded relationships with our customers who appreciate our commitment to fix. 

Although successful in providing overall repair solutions for I.T. equipment, we intend to develop extensively our component level repair service for Notebooks and generic boards to the corporate market.

It has always been our core service and we consider our experience and expertise in this field to be of the highest quality.   We have the staff, premises, exceptional pricing and service levels to be the best. 

SMR’s workshop has developed steadily with demand.   Utilising our in-house software, each repair has a full audit trail, tracked by several criteria.   Each bench has been allocated with Anti Static precautions, test systems, and soldering/de-soldering station.

Dependant on requirements, our engineers can set up and configure workspace for specific servers or rigs.

We have space to store over 2000 notebooks / boards in work, further workshop space available immediately without relocating. 

Our turnaround time is approximately 5 days (excl. 2 day ship) averaging 3 days for notebooks.

Every item is cleaned and re-checked before despatch, direct to site shipments available.

All repairs carry 180 days warranty on work carried out.

Component Level Repairs:

SMR's workshop philosophy is to 'repair to component level, which effectively means that wherever possible, we will carry out a true repair on the fault to 'fit for purpose' specification. This avoids extra costs and re-quotes to the customer, which distort the meaning of fixed pricing.

We believe quotes are a necessary part of this business but only when every effort has been applied to fix at this level, or damage has been sustained.

Some of the products we have repaired:

SMR endeavours to provide a repair service on volume work which ensures that we are competitive within the market place.   Our customer base includes a number of large Maintenance, Distributor and Repair companies in the UK.  We are proud of such associations as it clearly demonstrates our presence in the market as a high quality centre and our service commitment to the corporate market.

We have reduced the cost of notebook repairs (board and complete) from our standard pricing.   Based on volume we can provide component level repairs @£90 complete or board. 

Please call us to discuss your requirements.

Standard pricing is our provision to customers sending low volume work. This however does not affect the service levels we agree to provide and does not impair the quality of workmanship that such customers receive. 

All our customers are important. 

N.B. SMR endeavours to provide a repair within our own centre, however certain product does exist which due to technical experience and low volume’s we outsource to reputable companies. 

SMR has always found itself featuring heavily in the background of outsourced repair loops. In most cases indirectly.  

We believe it is now the right time to bring our company to the attention of the market and provide our component level repair service direct.   We seek to build strong relationships with leading distributed I.T. companies, repair centre’s and supplier’s through our core business for notebooks and generic boards.